Privacy policy

Last updated: 11/08/2023

This Privacy Policy explains how Lahay (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using our site or services, you agree to the practices described below.

Information We Collect

We collect personal information so we can process your order, provide customer support, and operate our online store. This may include:

Your name, address, phone number, and email
Billing and shipping details
Payment confirmation
Items viewed or added to your cart
Messages you send us through customer support

We also automatically collect technical information such as IP address, device type, browser details, and how you interact with our website. This is done through cookies and Shopify’s analytics tools.

How We Use Your Information

We use your information to:

Process and fulfil your order
Arrange shipping and provide tracking
Communicate with you about your purchase
Improve our website and customer experience
Comply with legal obligations
Detect and prevent fraud

If you subscribe to our mailing list, we may send you updates or studio news. You can unsubscribe at any time.

Cookies

We use cookies to help our website function smoothly and to understand how visitors use our site. Shopify also uses cookies to power our store. You can manage cookies through your browser settings, though blocking them may affect how the site works.

Sharing Your Information

We only share your information with trusted service providers who help us run our store, such as:

Shopify
Payment processors
Shipping partners
IT and analytics providers

We do not sell your personal information.

User‑Generated Content

If you leave a product review or post content publicly, please remember it becomes visible to others. We cannot control how third parties may use information you choose to make public.

Security & Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain your information only as long as necessary to provide services or meet legal obligations.

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request corrections
Request deletion
Request a copy of your data
Restrict certain processing
Withdraw consent for marketing

We will always verify your identity before processing these requests.

International Users

If you live outside Australia, your information may be transferred or processed overseas. Shopify uses approved legal mechanisms for international data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

contactus@lahay.com.au

+61 (0)407 568 359

26 Heathwood Place, North Casino NSW 2470, Australia